Price Book

Price Book

We like to keep things simple so you’ll find our internet prices below.

At present. residential customers have the choice of a monthly rolling subscription at our standard price or locking in a lower price with an 18-month contract. Business customers are able to take out a 24-month contract on our standard pricing.

Price Match

We will match any existing offer that is available to you and/or your property as long as you are able to prove that the offer is applicable and available to you and/or your property. The price match calculation will be based on the total contract value with the alternative broadband provider spread over an 18-month contract period. Please note social tariffs are excluded from being price matched.

Contract Buy Out

We will ‘buy-out’ the remainder of your contract with your existing residential broadband provider up to the value of £300.00 if you sign up to an 18-month contract with us. To qualify for the ‘buy-out’, you must also provide us with proof of your final bill from your existing residential broadband provider, which must include details of the costs of ending your contract early in a separate line item. From the bill, we need to be satisfied that the contract with your existing broadband provider belongs to you at the same property you have requested to receive our Service. If you are eligible for Contract Buy Out, you will receive a refund to your bank account after you have paid your first YouFibre invoice and have an active direct debit mandate with us.

* Residential Internet (price per month)*

If you’re a residential customer you can choose between a monthly rolling subscription at our standard pricing, or an 18-month contract to lock in a great deal. If you choose an 18-month contract, when it comes to an end you can choose whether to sign back up for further 18- months or move on to our Monthly Rolling Package.

You can also add YouMesh or YouPhone to any of our residential packages.

*Average speeds are 7000 Mbps on a 8 Gbps connection, 1800 Mbps on a 2 Gbps connection, 900 Mbps on a 1Gbps connection, 500 Mbps on a 500 Mbps connection and 150 Mbps on a 150 Mbps connection and are achievable by 50% of users. 1000 Mbps, 2000 Mbps and 8000 Mbps speeds are only achievable via a wired connection and not over Wi-Fi. A device connected via a wired connection is unlikely to be able to achieve the full speeds shown for the 2000 Mbps & 8000 Mbps connections unless the device is compatible with the relevant technology/speeds.

**Per YouMesh Device

***YouPhone separate rates for calls outside of Free Evening and Weekend to UK landlines allowance provided on request.

****YouPhone Plus include unlimited UK landline calls.

***** YouPhone Pro includes unlimited UK landline and mobile calls

Business Internet (price per month)

If you’re a business customer you are able to take a 24 month contract.

*Average speeds are 8000 Mbps on a 8 Gbps connection, 2000 Mbps on a 2 Gbps connection, 920 Mbps on a 1Gbps connection, and 150 Mbps on a 150 Mbps connection and are achievable by 50% of users. 1000 Mbps , 2000 Mbps and 8000 Mbps speeds are only achievable via a wired connection and not over Wi-Fi. A device connected via a wired connection is unlikely to be able to achieve the full speeds shown for the 2000 Mbps & 8000 Mbps connections unless the device is compatible with the relevant technology/speeds.

Call Charging

1. Connection fee

Any chargeable call (i.e., not £0.00 per minute) is subject to a connection fee* per call. For the avoidance of doubt, the connection fee will be charged for:

· Daytime UK landline calls

· Anytime UK landline calls for calls over 60 minutes

· UK mobile numbers

· Calls to other UK numbers

· International calls

· Calls to 08, 09, and 118 are made up of two parts, the access charge and the service charge.

The access charge is the part YouFibre charges per minute for connecting the call. The access charge from YouFibre is £0.10 per minute.

The service charge is the main call charge. The organisation you are calling decides on what this will be and must inform you.

2. Call duration rounding

All UK calls will be rounded up to a whole penny. VAT will also be rounded up to a whole penny. All international calls will be rounded up to the next whole minute.

*Further information regarding connection fees can be found in the YouPhone Call Rate Book.

Please refer to the YouPhone Call Rate Book for international call rates.

* UK Call Rates*

Price per minute

Any chargeable call (i.e., not £0.00 per minute) is subject to a £0.10 connection charge per call. The Residential £13 YouPhone only and the £3 YouPhone add-on package includes free evening and weekend calls to UK landlines. The Residential £18 YouPhone only and the £8 YouPhone add-on package includes free anytime calls to UK landlines.

Calls included free in the YouPhone package apply to the first 60 minutes only. After 60 minutes, calls will be subject to a connection fee and our Daytime call rates.

Installation

A free standard installation is offered to customers who order our service where the Network Termination Equipment (NTE) that we need to install inside properties is no more than 100m from the Point of Termination.

If specialist surfaces, outbuildings or features must be navigated or reinstated, or if work over five metres in height, or if work with hot tarmac or more than 10 metres of concreate or tarmac area is required to reinstate your property, then a non-standard installation is required.

A non-standard installation will also be required where the socket we need to install in your home is more than 10 metres from your house entrance.

We will provide a quote for the non-standard installation after completing a survey to assess the work required. No work will be started until the survey results are available and any costs are agreed.

As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. This location will be recommended to customers, but any location up to 10m from the NTE can be chosen. We will inform customers if we believe this will reduce your Wi-Fi range.

Early Termination Charges

There's a minimum term for most YouFibre products. If you cancel within this time, you'll have to pay an early termination charge. We will calculate the charge based on how long is left to run on your Contract. What you're charged depends on how long is left to run on your Contract. Please note that as of 29 November 2020, Early Termination Charges are subject to VAT.

Early Termination Charges are calculated as follows:

The remaining amount owed up to the end of the minimum commitment period, excluding VAT

· We then take off the costs we save (e.g., in payments to suppliers) as a result of leaving early

· A discount of 2% for early receipt of payment

· VAT is then applied to the final Early Termination Charge