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Price Book

Price Book

At YouFibre we don’t believe in the ‘loyalty tax’, instead our prices are available to all of our customers.

We like to keep things simple so you’ll find our Internet prices below.

You can also purchase a phone line, without Internet, with our YouPhone package. Residential customers have the choice of a monthly rolling subscription at our standard price or locking in lower price with a 12 months contract. Business customers have a choice between a 12 month contract at our standard price or locking in a lower price with a 36 month contract.

** Residential Internet (price per month)**

If you’re a residential customer you can choose between a monthly rolling subscription at our standard pricing, or a 12 month contract to lock in a great deal. If you chose a contract, when it comes to an end you can choose whether to sign back up for another 12 months or move on to our standard monthly subscription. You can also add YouMesh or YouPhone to any of our residential packages.

PackagesNo contract (standard)12 months (discounted)YouMesh (addon)YouPhone (addon)
** YouFibre 50***** £22**£20+£7** +£3**
** YouFibre 150***** £30**£25+£7** +£3**
** YouFibre 1000***** £50**£30+£7+£3
** YouPhone****£15£13n/a** n/a**

*Average speeds, achievable by 50% of users, are 900 Mbps on a 1000 Mbps connection, 150 Mbps on a 150 Mbps connection and 50 Mbps on a 50 Mbps connection. 900 Mbps speed is not achievable by a single device over WiFi, for this speed a wired connection is required.

**YouPhone separate rates for calls outside of Free Evening and Weekend to UK landlines allowance provided on request.

Business Internet (price per month)

If you’re a business customer you can choose between a 12 month contract at our standard pricing, or a 36 month contract to lock in a great deal. YouPhone can be added to any of our business packages.

Packages12 months (standard)36 months (discounted)YouPhone (addon)
** YouFibre 150***£75£50+£3
** YouFibre 1000***£100£75+£3
** YouFibre 10000***£500£250+£3
** YouPhone****£15£13n/a

*Average speeds, achievable by 50% of users, are 9000 Mbps on a 10000 Mbps connection, 900 Mbps on a 1000 Mbps connection and 150 Mbps on a 150 Mbps connection. 900 Mbps and 9000 Mbps speed is not achievable by a single device over WiFi, for this speed a wired connection is required.

**YouPhone separate rates for calls provided on request. Does not include Free Evening and Weekend to UK landlines.

Call Charging

  1. Connection fee

Any chargeable call (i.e. not £0.00 per minute) is subject to a connection fee* per call. For the avoidance of doubt, the connection fee will be charged for:

  • Daytime UK landline calls
  • Anytime UK landline calls for calls over 60 minutes
  • UK mobile numbers
  • Calls to other UK numbers
  • International calls

Calls to 08, 09, and 118 are made up of two parts, the access charge and the service charge.

  • The access charge is the part YouFibre charges per minute for connecting the call. The access charge from YouFibre is £0.10 per minute.
  • The service charge is the main call charge. The organisation you are calling decides on what this will be, and must inform you.
  1. Call duration rounding
  • All UK calls will be rounded up to a whole penny. VAT will also be rounded up to a whole penny.
  • All international calls will be rounded up to the next whole minute.

*Further information regarding connection fees can be found in the YouPhone Call Rate Book.

Please refer to the YouPhone Call Rate Book for international call rates.

** UK Call Rates**

Price per minute

DaytimeEveningWeekend
Landline£0.07£0.00£0.00
Mobile£0.17£0.17£0.17
Free£0.00£0.00£0.00

Any chargeable call (i.e. not £0.00 per minute) is subject to a £0.10 connection charge per call. The Residential £13 YouPhone only and the £3 YouPhone add-on package includes free evening and weekend calls to UK landlines. The Residential £18 YouPhone only and the £8 YouPhone add-on package includes free anytime calls to UK landlines.

DaysTime
DaytimeMon to Fri07:00 - 19:00
EveningMon to FriBefore 07:00 or After 19:00
WeekendSat & SunAll day
AnytimeMon - SunAll day

Calls included free in the YouPhone package apply to the first 60 minutes only. After 60 minutes, calls will be subject to a connection fee and our Daytime call rates.

LandlineMobileFree
01020308450870UK Mobile 3UK Mobile EEUK Mobile O2UK Mobile VodafoneUK Mobile ManxUK Mobile C&W GuernseyUK Mobile C&W JerseyYouFibre Customer Service (0800 270 0000)UK Emergency Services (999 & 112)UK Emergency Services hearing-impaired (018000)UK Blind & Disabled Directory Enquiries (195)

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