2. Give your notice
If you’re still in contract, Virgin requires you to give 30 day’s notice using one of the methods above. If your package includes other services like sports channels, check if you can keep these. If you’re still within your minimum commitment period, you may need to pay ‘exit’ fees – check your T&Cs. You may be able to avoid fees if you’ve been experiencing very slow speeds, had mid-contract price rises, or if you’ve got a complaint about the service.
3. Order your YouFibre package
Now for the fun part! Take your pick of our better, faster, kinder packages. With packages ranging from 50 Mbps to 1,000 Mbps, a 12 month contract or monthly rolling commitment, and optional YouPhone and YouMesh addons we’re sure you’ll find something to meet your needs. Just let us know if you’d like to keep your current phone number before cancelling your current service so we can get it ported.
Once you’ve ordered your package we’ll be in touch to arrange an installation on a date that suits you. Easy as that. We look forward to welcoming to the YouFibre revolution.